PocketProbe Support
Last updated: 31 October 2026
For help with PocketProbe, questions, or feedback, email [email protected]. Email is the only support channel; there is no form, account, or in-app chat.
PocketProbe collects no data and works offline, so there is nothing to sign in to or reset. Scan history and saved targets can be deleted with a swipe in History and Saved, and threat-intel API keys can be removed in Settings.
PocketProbe Pro is a one-time purchase sold by Apple through the App Store, with no subscription; every tool is free today. Restore Purchases is in the Pro screen. If a purchase question involves billing, refunds, or restoring a purchase, Apple handles those through your Apple account and the App Store.
Lookups against Shodan, VirusTotal and Have I Been Pwned use your own keys for those services; questions about a key or an account with one of them go to that service.